a. Our policy regarding transaction rescission (or cancellation) and the return of products purchased through the website is subject to the Israeli Consumer Protection Act (1981) and Consumer Protection Regulations (rescission of a transaction) (2010). Be that as it may, an order can be cancelled within 14 days of the date of the transaction, subject to payment of a cancellation fee of 5% of the product’s price or a payment of $30, whichever is lower.
b. Cancellation of a transaction can be made only by a written notice from the user, informing Yosseph of the transaction’s cancellation.
c. In the event that a cancellation request was made after the product was sent, the transaction can only be rescinded in accordance with the requirements of Section 11(a), above, and only if the product was sent back by the buyer at his own expense within 14 days of the date of purchase, the product is intact, was not used, is in its original packaging without having removed its labels and/or markings of any kind. Shipping costs to the customer will not be refunded. To avoid any doubt, the condition of the product will be determined by Yosseph at its sole discretion.
We cannot accept any returns or exchanges on any personalized engraved items.
Costs of shipping of the product to the customer are not subject to a refund.
A notice as to rescission or cancellation of an order (purchase) shall be made by sending an e-mail to the following address joseph.amouyal@gmail.com
Return of items and products will be made to the Customer Service department of Yosseph, using insured registered mail, to the following address:
Joseph Amouyal
Shilo 27 Jerusalem 9450527
All costs of shipping, taxes, insurance and the like, which costs may be related to the return of such products, will be born in their entirety by the purchaser.
All returns are subject to a 10% restocking fee. This fee will be deducted from the total amount paid
Preparing Your Return
To return a shipped item to Yosseph, please follow these steps.
· Indicate the reason for your return by emailing joseph.amouyal@gmail.com
· Pack your return securely, in the original package, and include your invoice.
· Ship your package insured for the full purchase price.
· Send your tracking number to our email address so that we can know when to expect your package.
Yosseph isn’t responsible for merchandise that’s not received or not returned in accordance with these terms.
Refunds:
An email will be sent to confirm receipt of your package. Refunds are in the form of original payment, such as the
credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to
10 additional business days to post the refund to your account.
All returns will be inspected by our Quality Assurance team before we can process a refund.
We’ll credit your original payment method, excluding delivery charges, within three weeks of receiving your return
Refunds may be subject to a 10% restocking fee.
*All costs of returning items will be incurred by the customer (shipping, taxes, insurance, etc.)
Exchanges:
Contact us to order a replacement item. This ensures you get the item you want. (Need to find the right item first? Start browsing.)
Return the item using the directions above. Once received we will send you a coupon for your total refund that you can use towards your purchase.
